What if I am Disconnected from the Casino while Playing?
Unfortunately, communication problems over the internet may cause sudden disconnections. We have designed our software to cope with such incidents in a manner that protects our players from unjustifiable loss, while eliminating the possibility of intentional disconnection and system abuse.
The following disconnection procedures apply to all player’s for each of the following games: Blackjack, Slot Machines, Roulette and Video Poker.
Blackjack:
Should a disconnection occur after a bet was placed and before the Deal button was pressed, your bet will be returned. In all other cases, the game shall not produce the final outcome and upon reconnection to the network, you will be able to return to the game state immediately prior to the interruption and complete it.
Slot Machines:
Should a disconnection occur after a bet was placed and the Spin button was pressed:
- In a case where your input is not required to complete the game, the game shall produce the final outcome as determined by the random number generator. Upon reconnection, the game outcome will be reflected in the game history table.
- In a case where your input is required to complete the game, the game shall not produce the final outcome. Upon the reconnection to the network, you will be able to return to the game state immediately prior to the interruption and complete it.
Jack’s Pot Game
In this game you have 30 second in which to select a crystal, or the game will make a random selection on your behalf. Should disconnection occur during the allotted time period and you do not succeed to reconnect and to choose a crystal during such time, then the game will randomly select a crystal for you through our random number generator.
The in-game and lobby jackpot counters are refreshed approximately every 15 seconds, depending on the type of internet connection available to you. Accordingly, if during the refreshment period, another player first selects the same crystal or the Combined Crystal (i.e., the crystal that reveals all of the 3 Jackpots combined), the jackpot win which appears may not be the amount which you actually win. You will see the correct amount of your win immediately after the refreshment period.
Since the refreshment period can be fast, you may already be aware that the jackpot has been reset prior to winning it.
You might not be the only player who reaches the “Crystal Jackpot” feature and if another player’s first selection conflicts with yours, you may only receive a reduced jackpot amount (if it exists). The general rule is that a player who, according to our records, hits a jackpot first, will be entitled to receive the revealed jackpot prize, whilst any other player(s) who have hit the same jackpot, will only receive the seed (if it exists) and any amount that has been generated –if any- since the jackpot was hit (the “Reduced Amount”).
Whilst in theory, it is mathematically possible, that simultaneous and multiple wins are extremely rare, the more common scenario is that there are sequential wins, usually minutes, hours or days apart.
Let’s assume that you and another player reach the “Crystal Jackpots” Feature and your selection is the second one:
- If both of you select the same crystal, the other player will be entitled to receive the full revealed jackpot prize and you will only receive its Reduced Amount;
- If the other player selects the Combined Crystal and you select any other crystal, the other player will receive the 3 full jackpot prizes and for the jackpot that has been already won by him, you will only receive its Reduced Amount;
- If the other player selects a crystal and you select the Combined Crystal, the other player will be entitled to receive the full selected jackpot prize, while you will only receive 2 full jackpot prizes and, for the jackpot that has been already won by the other player – its Reduced Amount; and
- If both of you select the Combined Crystal, the other player will receive the 3 full jackpot prizes and you will only receive the sum of their Reduced Amount.
The game will regard a random selection as a person’s selection for the purposes of dealing with the simultaneous or consecutive selection of a crystal or a Combined Crystal.
The above is true for both real money and demo money jackpots and for both PC and mobile-based games.
Roulette:
Should a disconnection occur after a bet was placed and before the Spin button was pressed, your bet will be returned.
Should a disconnection occur after a bet was placed and the Spin button was pressed, the game shall produce the final outcome as determined by the random number generator. Upon reconnection, the game outcome will be reflected in the game history table.
Video Poker:
Should a disconnection occur after a bet was placed and before the Deal button was pressed, your bet will be returned.
Should a disconnection occur after the Deal button was pressed, but before the cards to be held were selected, the game shall not produce the final outcome and upon the reconnection to the network, you will be able to return to the game state immediately prior to the interruption and complete it. In all other cases, the game shall produce the final outcome as determined by the random number generator. Upon reconnection, the game outcome will be reflected in the game history table.
This Player Disconnection page is to be read in conjunction with with the HarrahsCasino.com Terms of Service (“Terms of Service”). In the event of any conflict between this Player Disconnection page and the Terms of Service, the Terms of Service will prevail.
